Dyconn Faucet Limited Warranty

​

Dyconn Faucet is committed to providing quality products and reliable customer support. This Limited Warranty explains the warranty coverage, replacement procedures, and applicable terms for eligible Dyconn Faucet products purchased in the United States and Canada.

Please retain your original proof of purchase for warranty service.

​

1. Warranty Overview

​

This Limited Warranty applies exclusively to eligible Dyconn Faucet products purchased in the United States or Canada for personal, residential, and non-commercial use.

Warranty coverage is determined separately for the product itself and its electronic components. A product may have a three-year warranty on its non-electrical components and a one-year warranty on its electronic components.

The warranty period begins on the original delivery date. Proof of purchase from an authorized dealer or distributor is required for all warranty claims.

​

2. Warranty Coverage Periods

​

Three-Year Warranty: Non-Electrical Products and Components

Non-electrical products and components are covered for three (3) years from the original delivery date against defects in materials and workmanship under normal use and in accordance with the product's installation and maintenance instructions.

Examples include:

• Faucet bodies and eligible non-electrical faucet components.

• LED mirror bodies and eligible non-electrical mirror components.

• Other eligible non-electrical products and components designated for three-year coverage.

​

One-Year Warranty: Electronic Products and Components

Electronic products and components are covered for one (1) year from the original delivery date against defects in materials and workmanship under normal use and in accordance with the product's installation and maintenance instructions.

Examples include:

• Power supply boxes for touchless faucets.

• LED lighting components in LED mirrors.

• Other eligible electronic components, including applicable LED drivers and electronic controls.

For products containing both electrical and non-electrical components, each component is covered according to its applicable warranty period.

For example, a touchless faucet body may be covered for three years, while its power supply box is covered for one year. Similarly, an LED mirror body may be covered for three years, while its LED lighting components are covered for one year.

The warranty period for one component does not extend the warranty period for another component.

If you are unsure which warranty period applies to your product or component, please contact Dyconn Faucet Customer Support with your product model number and proof of purchase.

​

3. What This Warranty Covers and Available Remedies

​

This Limited Warranty covers defects in materials and workmanship that occur during the applicable warranty period, subject to the exclusions and conditions stated in this policy.

​

Replacement Parts

The primary remedy under this warranty is the provision of replacement parts for confirmed defects covered under this Limited Warranty.

If a covered defect is confirmed, Dyconn Faucet will provide eligible replacement parts in accordance with the applicable warranty terms.

Dyconn Faucet does not provide installation, removal, reinstallation, repair labor, or on-site service. Customers are responsible for arranging and paying for any labor or installation services required to replace defective parts.

​

Prorated Refund Policy

If a covered defect is confirmed and Dyconn Faucet is unable to provide a functional replacement part or product, Dyconn Faucet may authorize a prorated refund in accordance with this policy.

The prorated refund is calculated using the actual number of calendar days remaining in the applicable warranty period as of the date Dyconn Faucet approves the refund.

​

Prorated Refund = Eligible Product Purchase Price × (Remaining Warranty Days ÷ Total Warranty Days)

​

For purposes of this calculation:

• Original Delivery Date: The date the product is delivered to the customer, as documented by carrier tracking or other reliable delivery records.

• Total Warranty Days: The total number of calendar days in the applicable warranty period, calculated from the original delivery date to the warranty expiration date.

• Remaining Warranty Days: The number of calendar days remaining in the applicable warranty period, calculated as of the date Dyconn Faucet approves the refund.

• Eligible Product Purchase Price: The actual amount paid for the eligible product after discounts. Shipping charges and taxes are excluded from the refund calculation, subject to applicable law.

​

The prorated refund will not exceed the actual purchase price paid for the eligible product after discounts, excluding shipping charges and taxes, subject to applicable law.

All refund requests are subject to verification of the original purchase, confirmation of a defect covered under this Limited Warranty, and approval by Dyconn Faucet. A refund is not guaranteed for every warranty claim. Replacement parts remain the primary warranty remedy.

​

4. How to Submit a Warranty Claim

​

To request warranty service, please contact Dyconn Faucet Customer Support.

​

Contact Information

• Phone: 1-855-239-2666

• Email: info@dyconnfaucet.com

Please be prepared to provide the following information:

1. Proof of purchase from an authorized dealer or distributor.

2. Product model number, if available.

3. A description of the defect or malfunction.

4. Photos or videos showing the reported issue, if requested by our support team.

5. Any additional information reasonably required to evaluate the claim.

Our team will review the information provided and determine whether the reported issue qualifies for warranty coverage. Additional documentation or product inspection may be required.

If the claim is approved, Dyconn Faucet will communicate the available remedy and the next steps for obtaining replacement parts or another approved resolution.

Please do not return any product or component without first receiving instructions from Dyconn Faucet Customer Support.

​

5. Warranty Exclusions

​

This Limited Warranty does not cover the following:

​

Improper Installation, Use, or Maintenance

• Damage caused by improper installation, misuse, abuse, neglect, or improper application.

• Damage resulting from failure to follow the product's installation, operating, or maintenance instructions.

• Damage caused by unauthorized alterations, modifications, or repairs.

• Products used in commercial, industrial, or other non-residential applications.

​

Cleaning and Environmental Damage

• Damage to finishes or surfaces caused by abrasive cleaners, steel wool, harsh chemicals, or unsuitable cleaning materials.

• Damage resulting from improper maintenance or exposure to substances incompatible with the product.

• Corrosion or deterioration caused by improper care, unsuitable environmental conditions, or other excluded causes.

​

External Causes

• Damage caused by accidents, fire, flooding, or other external events unrelated to defects in materials or workmanship.

​

Purchase and Warranty Eligibility

• Products purchased from unauthorized sellers.

• Claims for which the required proof of purchase cannot be provided.

• Defects or malfunctions reported after the applicable warranty period has expired.

​

Damage caused by an excluded condition is not covered under this warranty. Each claim will be evaluated based on the reported defect and the applicable warranty terms.

​

6. Shipping and Service Limitations

​

United States

For approved warranty claims, eligible replacement parts are provided free of charge, including standard shipping within the United States.

​

Canada

For approved warranty claims, eligible replacement parts are provided free of charge. Canadian customers are responsible for the applicable shipping charges, which are calculated based on the shipping destination and delivery address.

Shipping charges will be communicated to the customer before the replacement parts are shipped.

​

Labor and Installation

Dyconn Faucet provides replacement parts only and does not provide installation, removal, reinstallation, repair labor, or on-site service.

Customers are responsible for arranging and paying for any labor or installation services required to replace defective parts.

To the extent permitted by applicable law, Dyconn Faucet is not responsible for labor charges, removal or reinstallation expenses, or other incidental or consequential costs that are not expressly covered under this warranty.

Nothing in this Limited Warranty excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.

​

7. Contact Dyconn Faucet

​

For questions about warranty coverage, replacement parts, or an existing warranty claim, please contact:

Dyconn Faucet Customer Support

Phone: 1-855-239-2666

Email: info@dyconnfaucet.com

Please include your product model number and proof of purchase when contacting our team so that we can assist you more efficiently.

Thank you for choosing Dyconn Faucet.